Employment Hero UK Live Chat Performance
Here's a snapshot of our Live Chat support team's performance, showcasing our commitment to providing efficient and effective assistance.
Average Reply Time
<1 min
Data taken from the last 30 days
Time to first response to a customer's chat. An exceptionally low average indicates rapid responses.
Average Resolution Time
0.5 hours
Data taken from the last 30 days
Average time to fully resolve a chat from start to finish.
Re-opened ticket rate (Live chat Only)
2.2%
Data taken from the last 30 days
Percentage of solved chat tickets that are reopened. Lower is better.
Employment Hero Phone Support Performance
Discover how our phone support team is performing, reflecting our dedication to providing efficient and effective assistance over the phone.
Average Answer Time
76 secs
Data taken from the last 30 days
Average time customers wait for a support agent to answer their call.
Average Call Duration
12 mins
Data taken from the last 30 days
Average length of a phone call from answer to disconnect.
One Touch Resolution Tickets
77.4%
Data taken from the last 30 days
Percentage of tickets resolved on the first interaction.
Re-opened Ticket Rate
4.9%
Data taken from the last 30 days
Percentage of previously solved phone tickets that are reopened.