Available for the following HR plans: Standard, Premium, Platinum
Available for the following user access levels: Admin
If a time off request has been declined in the HR platform but still appears in the Payroll pay run, it’s likely because the time off request was initially approved and synced to Payroll before it was updated to ‘declined’ in HR.
To ensure Payroll reflects the correct time off status, you’ll need to manually remove the request in Payroll.
How to stop a declined time off request from appearing in Payroll
How to fix the issue
- Delete the time off request in Payroll:
- Go to the time off request in Payroll.
- Delete the time off request completely.
- Update the time off request in HR:
- Decline, amend, or correct the time off request in the HR platform as needed.
- Allow the update to sync back to Payroll:
- Once deleted in Payroll, the updated time off request will sync correctly from HR.
Best practice for amending time off requests
If you need to make changes to a time off request that has already been approved and synced to Payroll:
- Delete the time off request from Payroll.
- Make the necessary updates in the HR platform.
- Wait for the updated time off request to sync back to Payroll.
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