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Managing Time Off

Available for the following plans: Standard, Premium, Platinum, Unlimited
Available for the following user access levels: Admin

To manage time off in Employment Hero, time off types and policies must be created and assigned to your employees.

To manage the payment of that time off type, the payment setup must be completed in Payroll:

  • A time off type is the same as was selected by the employee (e.g. Vacation, Personal Day etc.).
  • A time off policy determines the rules associated with that time off type (e.g. 25 days should be assigned on January 1st each year).
  • The payment setup of time off types determines how your employees are paid against a particular time off type and how the time off is reported in the pay run.

Important

In Canada, statutory time off entitlements are governed by provincial or federal employment standards legislation, which vary by jurisdiction. While Employment Hero may come with preset defaults, it is the client's responsibility to ensure all statutory time off types are configured in accordance with the applicable laws for their employees (e.g., provincial Employment Standards Act or the Canada Labour Code).

Common Canadian statutory time off types that clients may need to configure include:

  • Vacation Time
  • Statutory Holiday Pay
  • Sick Time off / Personal Emergency Time off
  • Maternity and Parental Time off
  • Bereavement Time off
  • Family Responsibility / Caregiver Time off

You must complete the payment setup for these types to ensure compliance and proper payment.

Getting started

Creating a new time off type allows you to set up specific leave policies, such as vacation, sick leave, personal days, or jury duty, and track them accurately for your employees.

Add a time off type
  1. In Employment Hero, click on Settings.
  2. In the Time & Attendance section, click Time Off.
  3. Click on the + Add Time Off Type button.
  4. Complete the following fields:
  • Time Off Type Name This is the required public name for the leave policy. It will be visible to employees when they request time off and on their paystubs (unless hidden). You should enter a clear and descriptive name, for example: Vacation, Sick Leave, Personal Days, Paid Time Off (PTO), Jury Duty, or Bereavement Leave.
  • Time Off Balance Tracking This critical setting determines how the system will manage balances for this time off type.

    Choose Track balance accruals and time off taken for policies where employees earn time over a period (e.g., they accrue 8 hours of vacation per month). This is the most common option for policies like Vacation or PTO. 

    Choose Only track time off taken for policies where employees do not have a "bank" of time to draw from. This is ideal for tracking unpaid leave, jury duty, or other types of leave that don't have an accrued balance.
  • Unit Type Select the unit you will use to track this time off type. This should be consistent with how you manage leave and pay your employees. 

    The options are: 
    • Select Days, a common choice for salaried employees, if your employees take their time off in days.
    • Select Hours, the most precise option, best for hourly employees, if your employees take their time off in hours.
    • Select Weeks, used for longer leave types, such as Parental Leave or Sabbaticals. 
  • Return to work form (Optional) Check the box for Include a return to work form for this leave category if you require an employee to submit a form before they can return to work from this type of leave. This is commonly used for medical or disability-related leave.
  • Require comments or documents on time off request submission? (Optional) These settings add requirements for employees when they submit a request. If you check "Notes required," the comments/notes field will be mandatory. If you check "Documents required," employees must upload a supporting document, such as a doctor's note for sick leave or a summons for jury duty.
  • Other Settings: These optional settings provide additional control.
  • Leave reason required forces employees to select a reason from a predefined list. 
  • Prevent negative leave balances will stop an employee from requesting more time off than they currently have. 
  • Hide balances from paystubs prevents the employee's available balance from appearing on their paystub.
  • Hide accruals from paystubs prevents the amount of time earned during the pay period from appearing on the paystub.

Payment Setup: Select if it will be recorded as paid time, unpaid time or time worked.

Payroll Income Type: From the dropdown menu, you must select the corresponding income type that has been set up in your payroll system (e.g., Vacation Pay, Sick Pay, Regular Pay). This is crucial for ensuring employees are paid correctly.

Add the Time Off Rule
  1. To add a time off rule, complete the following fields:
    • Time Off Policy Name
    • Accrual Starts
    • Amount Accrued
  2. Add an additional tier if you award an additional balance to your employees based on length of service.
    • Carry-Over Amount - choose from None, Unlimited or up to X number of days
    • Carry-Over Date (Note: your vacation calendar year will default here)
    • Prorate for Part Time/Casual Employees (select this option if you want your part-time workers to receive a pro-rated amount of time off)
    • Time Off Balance for New Employees
      • Select Do not apply time off balance to employees on assignment if you want to manually assign balances to your new employees
      • Select Apply full balance amount on employee assignment if your employees should receive the full amount of time off assigned to this policy
      • Select Apply a prorated amount on employee assignment if you want your employees to receive a pro-rated time off entitlement based on their start date in the current vacation calendar year (Note: the calculation is based on calendar days in a year)
  3. Click the Save button.
  4. To assign the policy to certain employees, drag their name from the Available column to the Selected column.

    Helpful Hint

    You can click the >> button to move all employees to the Selected column.

  5. Click the Save button.
Add a time off rule to an existing time off type
  1. Log into Employment Hero.
  2. Click the Settings menu.
  3. Under Time & Attendance, click the Time Off option.
  4. Go to the time of type you want to add the rule to and click on the three dots. 
  5. Choose + Add Rule from the dropdown options. 
  6. Complete the following fields:
    • Time Off Rule Name
    • Accrual Details:
      • Accrual Starts
      • Amount Accrued
    • Accrual Happens On
    • Carry-Over Amount
    • Carry-Over Date
    • Prorate for Part Time/Casual Employees
    • Time Off Balances for New Employees
  7. Click the Save button. A modal will pop up so you can assign employees to the vacation rule.  
  8. To assign the rule to certain employees, drag their name from the Available column to the Selected column.

    Helpful Hint

    You can click the >> button to move all employees to the Selected column.

  9. Click the Save button.

Approve or decline time off

Approve time off requests: Individually
  1. Log into Employment Hero.
  2. Click the Time menu.
  3. Click the Time Off Management submenu.
  4. Click the Action button.
  5. Click the View button.
  6. Click the Approve button.
Approve time off requests: In bulk
  1. Log into Employment Hero.
  2. Click the Time option in the left-hand side menu.
  3. Click the Time Off Management submenu.
  4. Select the employees that need a time off request approved.
  5. Click the Approve Selected button.
Decline time off requests: Individually
  1. Log into Employment Hero.
  2. Click the Time menu.
  3. Click the Time Off Management submenu.
  4. Click the Action button.
  5. Click the View button.
  6. Click the Decline button.
Decline time off requests: In bulk
  1. Log into Employment Hero.
  2. Click the Time menu.
  3. Click the Time Off Management submenu.
  4. Select the employees that need a time off request declined.
  5. Click the Decline Selected button.
  6. Enter the reason for declining the time off request.
  7. Click the Decline button.

Filter results

Filter the displayed time off requests

Important

A primary and/or secondary manager can only view their employees' submitted time off requests, whereas an administrator can view all submitted time off requests.

  1. In Employment Hero, click Time (Clock icon) then click on Time Off Management.
  2. Click the Filter button and choose from the following options:
    • Date range.
    • Personnel.
    • Time off category.
    • Status:
      • Pending time off.
      • Approved time off.
      • Declined time off.
    • Employee status:
      • Direct employees.
      • Indirect employees.
      • All employees.
  3. Click the Search button.

Submit a request

Submit time off for an employee: Individually

Warning

The total hours taken for each day depends on the employment settings that your company has set. You will need to verify that part-time employees have the correct auto-populated value for each day.

Important

When an administrator submits time off for another employee, the platform will automatically approve the time off. When an admin submits a personal time off request, the platform will automatically approve the time off request unless the admin has a primary manager assigned to them on their profile.

  1. In Employment Hero, click Time (Clock icon) then click on Time Off Management.
  2. Click the Add New Time Off Request button.
  3. Complete the following fields:

    • Who is this time off request for?
    • Personnel.

    Important

    Enter the name of the employee you are submitting a time off request for. Do not enter the person's name who is submitting this time off request.

    • Time off type.

    Important

    The time off types available depend on what time off allowance, income type, and award you selected within their employee file. To read further details on how to view an employee's pay details, refer to the following article.

    • Start date.
    • Time off duration.
    • End date.
    • Comment.
  4. Click the Add Document button to add any required files.

    Important

    If you are only submitting a half day off work for your employee, then you can edit the value within the Hours field. For example, instead of nominating eight hours for a full day of time off, you can nominate four hours for a half day of time off. You can also specify whether the time off occurs during morning and afternoon/evening times by selecting AM or PM.

  5. Click the Approve button.
Submit time off for employees: In bulk

Warning

The total hours taken for each day depends on the employment settings that your company has set. You will need to verify that part-time employees have the correct auto-populated value for each day.

Important

When an administrator submits time off for another employee, the platform will automatically approve the time off. When an admin submits a personal time off request, the platform will automatically approve the time off request unless the admin has a primary manager assigned to them on their profile.

  1. Log into your New Employment Hero HR platform.
  2. Click the Time menu.
  3. Click the Time Off Management submenu.
  4. Click the Add New Time Off Request button.
  5. Complete the following fields:

    • Who is this time off request for?

      Helpful Hint

      You need to select either Multiple employees or Everyone.

    • Personnel.

    Important

    Enter the name of the employee you are submitting a time off request for. Do not enter the person's name who is submitting this time off request.

    • Time off type.

    Important

    The time off types available depend on what time off allowance, income type, and award you selected within their employee file. To read further details on how to view an employee's pay details, refer to the following article.

    • Start date.
    • Time off duration.
    • End date.
    • Comment.
  6. Click the Next button.
  7. Click the Approve button.
Re-submit a time off request

Important

Once you approve a re-submitted time off request, the time off request will re-sync automatically.

  1. In Employment Hero, click Time (Clock icon) then click on Time Off Management.
  2. Click the Actions button.
  3. Click the Edit button.
  4. Make the required changes.
  5. Click the Approve button.

View and download employee data

View the time off calendar
  1. In Employment Hero, click Time (Clock icon), then click on Time Off Management.
  2. Click the Time Off Calendar tab.
  3. Here you will see your staff's time off in calendar format.

Helpful Hint

If you hover over the time off on the time off calendar, you will see the time off type and status.

View an employee's time off request

Important

The ability to view a time off request is only available if payroll has processed the time off request within a pay run and imported the pay stubs into Employment Hero. 

  1. In Employment Hero, click Time (Clock icon) then click on Time Off Management.
  2. All time off requests will be displayed on the table, click the Actions button and select View from the dropdown. If you can't see any requests, you may need to check the search filters to ensure the status and reporting personnel options are set up correctly. 
View an employee's time off balance
  1. In Employment Hero, click Time (Clock icon) then click on Time Off Management.
  2. Click the search bar and filter based on:
    • Personnel.
    • Time off category.
  3. Click the Search button.
  4. You will now see your employee's time off balance per type and any pending requests they may have. Their continuous employment date will be used to determine their time off balances (for New HR platform users).
View an employee's time off availability
  1. In Employment Hero, click Time (Clock icon) then click on Time Off Management.
  2. Click the Time Off Calendar tab.
  3. Choose from the following filter options:
    • Month.
    • Year.
View who approved/declined an employees requested time off
  1. In Employment Hero, click Time (Clock icon) then click on Time Off Management.
  2. Hover over the clock icon in the Info column to see the time off approval details.
Download time off balances
  1. In Employment Hero, click Time (Clock icon) then click on Time Off Management.
  2. Click the Time Off Balances tab.
  3. Click the search bar and filter based on:
    • Personnel.
    • Time off Category.
  4. Click the Search button.
  5. Click the Download CSV button.

Modify data

Edit an employee's time off request

Important

You can only edit unprocessed time off requests. We mark a time off request as processed when the pay stubs for the pay run containing the applied time off request sync over to Employment Hero. 

  1. In Employment Hero, click Time (Clock icon) then click on Time Off Management.
  2. Find the employee's time off request, click Actions and select Edit from the dropdown.

    Important

    If you are only submitting a half day off work for your employee, then you can edit the value within the Hours field. For example, instead of nominating eight hours for a full day of time off, you can nominate four hours for a half day of time off.

  3. Make the required changes.
  4. Click the Approve button.
Delete an employee's time off request

Warning

You can only delete a time off request if it you have not processed it yet in payroll and you have not imported the pay stubs into Employment Hero. 

Important

You can delete approved time off requests before terminating an employee, provided you have not processed the time off requests in your payroll.

  1. In Employment Hero, click Time (Clock icon) then click on Time Off Management.
  2. Find the employee's time off request, click Actions and select Delete from the dropdown.

Further information

Definitions: time off status
Pending. The time off request is waiting for a manager to approve.
Approved. A manager has approved a time off request.
Partially approved. One of the two required managers has approved a two-level time off request.
Declined. A manager has rejected a time off request.
Definitions: Clock messages
Created at. Provides a timestamp of the time off request creation date.
Synced at. Provides a timestamp of when the time off request tried to sync with Employment Hero Payroll.
Sync successful. States whether the synchronization of the time off request between Employment Hero and Employment Hero Payroll has been successful.
Edited at. Provides a timestamp of the last edit done to the time off request after a previous Employment Hero Payroll synchronization attempt.
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