Available for the following plans: Employment Lite, Employment Plus, Employment Unlimited
Available for the following HR classic plans: Standard, Premium, Platinum
Available for the following user access level: Manager, Admin
As a recruiter, you can find yourself communicating with your job applicants to keep them in the loop about the status of their application. Additionally, it allows the applicant to ask questions or request feedback. The direct messaging feature allows you to communicate with job applicants in real time, allowing for instantaneous communication with job applicants and reducing your time to hire.
Direct messaging is not available for all candidates. If this option is unavailable, it will not be visible for individual messages, or you will receive a notification indicating which candidates cannot be contacted when sending bulk messages. In these cases, you can reach out to candidates using the email option in your ATS instead.
Important
The applicant will receive the message via their Employment Hero Work app, rather than via a text message. In other words, we will send a push notification to the applicant to inform them that they have received a message in the Employment Hero Work app.
Daily workplace duties
- Click the Recruitment menu.
- Click the Candidates tab.
- Click the mail icon at the bottom of the tab to email the candidate.
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Enter your message into the Message field.
Helpful Hint
Not sure what to write? If you are on our Platinum HR and Employment Unlimited plans, you can type a few points in, then click to have our AI help you generate a draft message. You will be able to refine the draft as you need before submitting.
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Click the Send Message button.
Warning
If you receive a message saying Your Message Thread has been Archived. You may only send messages via email. After clicking the Send Message button, it indicates that the candidate was manually added to the job listing, and therefore, we do not support direct messaging for such candidates. Additionally, this same message will appear if you have blocked, deleted, disqualified, or hired the candidate.
- Click the Recruitment menu.
- Click the Jobs tab.
- Click on the required job role.
- Select the names of the job applicants who need a message sent to them.
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Enter your message into the Message field.
Helpful Hint
Not sure what to write? If you are on our Platinum HR and Employment Unlimited plans, you can type a few points in, then click to have our AI help you generate a draft message.
-
Click the Send Message button.
Warning
If you receive a message saying Your Message Thread has been Archived. You may only send messages via email. After clicking the Send Message button, it indicates that the candidate was manually added to the job listing, and therefore, we do not support direct messaging for such candidates. Additionally, this same message will appear if you have blocked, deleted, disqualified, or hired the candidate.
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