Available for the following plans: Employment Lite, Employment Plus, Employment Unlimited
Available for the following HR plan Standard, Premium, Platinum
Available for the following user access levels: Employee, Manager, Admin
Hero AI (also known as HeroBot) is a generative AI-answering solution for employees powered by a Large Language Model (LLM) that allows you to ask your organization any questions about its policies. It offers a robust question-and-answer format that transforms complex policy documents into easily searchable and understandable formats. It can also answer questions about your career as a customizable WorkCoach. It factors in personal information such as your Employment Hero job title and role.
Employees
- In Employment Hero, click the Ask Hero AI button near the Beta feature's button at the top of your dashboard.
- Type your policy-related question into the text box, then click the Ask button.
- HeroAI will give you an answer and may list out some extra resources, such as Help Centre articles.
- In Employment Hero, click the Ask Hero AI button.
- Type your HR/general work question into the text box, then click the Ask button. Hero AI will give you an answer and may list out some extra resources, such as Help Centre articles.
Employers
- In Employment Hero, click the Ask Hero AI button.
- Type your HR/general work question into the text box, then click the Ask button.
- In Employment Hero, click the Ask Hero AI button.
- Type your HR/general work question into the text box, then click the Ask button.
Frequently asked questions
- How do I manage leave?
- How do I use two-factor authentication?
- How do I generate a report on employee headcounts?
Hero AI also has two in-built features, which are available in all regions of Employment Hero: Policies and WorkCoach.
- Its Policies feature searches through your company's HR policy. This means you can ask it questions that are specific to your organization, such as:
- How is vacation entitlement calculated in my company?
- What is my company's parental leave policy?
- What is my company's work-from-home policy?
- Its WorkCoach feature provides management and career guidance. It answers questions based on users' personal information, such as their Employment Hero, job title and role (i.e. manager, admin, employee, or owner). This means you can ask it questions such as:
- What skills should I display to help my career development?
- What kind of training certifications will help me in my role?
- How can I improve my work relationships?
Yes. If your company has not uploaded the HR policy, you will receive the following message:
I am designed to answer questions about your organization’s policies. Currently, I cannot find any policies for your organization. Please contact your admin to add relevant policies.
If anything is missing from Hero AI that you feel is needed, please contact your administrator.
Hero AI does not maintain any kind of context of the user, i.e. which region the user is in, or if the user is a manager or employee. Instead, Permission settings are determined based on the user's permissions to view policies.
It means if an organization has set up policies in a way that allows Canada users to view Canada-related policies, then Hero AI will also adhere to this permission setting. You can only see the policies you are eligible to see based on your User Access.
We use a Large Language Model (LLM) to process your org's policies so that we can give a reply to your employees if they ask a policy-related question. When an employee asks Hero AI a question, the platform identifies the most relevant policy or policies based on this comparison. In addition to policy-related questions, Hero AI also answers general HR and career questions.
Helpful Hint
No data is stored anywhere but within our secure ecosystem. It is purely processed by a Large Language Model (LLM) API. Neither we nor the Large Language Model (LLM) use client data for model training purposes.
Explore related titles
- How do I manage my organization's policies This feature allows you to choose from our pre-made content or upload your own version and then share the content with your employees
- View and acknowledge workplace policies This feature lets you know what the organization expects of you and provides you with clarity on how you can meet these organizational expectations.